FAQ
Shopping Information
When will my order be processed and shipped?
Orders are processed within 1–2 business days (Monday to Friday). Production usually takes an additional 1–2 business days. Orders placed after 2 PM AEST or on weekends/public holidays are processed the next business day.
What shipping methods do you offer within Australia?
We’ve partnered with Australia Post and Sendle for reliable, fully trackable delivery:
Standard Shipping (2–7 business days): We provide free shipping to all customers Australia wide.
Standard Shipping (2–7 business days): We provide free shipping to all customers Australia wide.
How long does delivery take?
Delivery times depend on your location:
Standard Shipping:
QLD: 1–3 days
VIC, NSW: 2–5 days
WA, SA, TAS, NT: 2–7 days
For remote areas, check delivery times at auspost.com.au or sendle.com.au.
Standard Shipping:
QLD: 1–3 days
VIC, NSW: 2–5 days
WA, SA, TAS, NT: 2–7 days
For remote areas, check delivery times at auspost.com.au or sendle.com.au.
Do you ship to P.O. boxes?
Unfortunately, we do not ship to P.O. Boxes. Please provide a valid residential or business address at checkout.
Will I receive a tracking number?
Yes! Once your order is shipped, you’ll get an email with your Australia Post/ Sendle tracking number. You can track your parcel directly on their website.
What happens if I enter the wrong address?
Please double-check your address before confirming your order. Funk DA Web is not responsible for orders shipped to incorrectly entered addresses.
Do you ship internationally?
We currently focus on domestic shipping within Australia. If you’re outside Australia, please email us at support@funkdaweb.com.au before ordering.
Payment Information
Can I cancel or change my order?
Yes – but only within 24 hours of placing your order. After that, production begins and we’re unable to cancel or modify the order.
What payment methods do you accept?
We accept all major credit/debit cards, Apple Pay, Google Pay, and Afterpay (where available).
Will I receive a confirmation after ordering?
Absolutely! You’ll receive an email confirmation right after placing your order. If you don’t see it, check your spam or junk folder.
Order Returns and Refunds
What if I receive a damaged or incorrect item?
We’re sorry that happened! Please contact us at support@funkdaweb.com.au within 7 days of receiving your order. Include:
- Your order number
- Photos of the issue
If approved, we’ll send a free replacement or issue a refund in special cases.
- Your order number
- Photos of the issue
If approved, we’ll send a free replacement or issue a refund in special cases.
Do you accept returns if I change my mind or ordered the wrong size?
Since every item is custom-printed, we do not accept returns for change of mind or incorrect sizing. Please refer to our Size Guide before purchasing.
What if my parcel gets lost in the mail?
If your parcel is lost in transit, we’ll help resolve it with Australia Post/Sendle. However, If you additionally contacted the courier company and opted for Route package protection, in that case your order is insured for loss or damage.
How do I start a return or report an issue?
Just email us at support@funkdaweb.com.au with your order number and a brief explanation of the issue. We'll get back to you ASAP.
